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IS BDATech AS9100 CERTIFIED?BDATech has been AS9100 certified, certifying the company's Quality Management System. Click here to view Revision's AS9100 certificate.
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WHAT DO I DO IF I FIND A COUNTERFEIT WEBSITE, DEALER, OR PRODUCT?BDATech takes copyright infringement and counterfeiting very seriously. If you encounter a suspicious product, dealer, ecommerce retailer, or website, please contact customercare@bdatech.com. When relaying your findings, the more information you can provide the better. Any details, such as web links, photos, dealer names, listing information, etc., are of use as we try to combat fraudulent operations, so the more information you provide the better.
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WHAT MAKES BDATech SO SPECIAL?Black Diamond Advanced Technology, LLC. headquartered in Chandler, AZ, is a demonstrated and recognized leader in tactical computing and communications systems focusing on the dismounted Operator. Our products enable and enhance real and virtual lifelines by integrating with existing fielded equipment to maximize the performance and capabilities of the organic tools the Operator has today.
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HOW CAN I SEE BDATech PRODUCTS IN ACTION?Contact a BDATech Representative today to schedule a live demo of our newest product line.
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ARE YOU HIRING?We are always looking for talented people to grow with us, especially in the areas of administration, science and technology, engineering and manufacturing. If you are interested in exploring career opportunities at BDATech, drop us a line today!
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HOW DO I BUY YOUR PRODUCTS?Customers INSIDE the United States Direct commercial contract with Black Diamond Advanced Technology. Refer to our standard Terms and Conditions of Sale. Professional Engineering Services via GSA Schedule 871. Select Small Business Administration (SBA) partners. Subcontract through prime resellers: Design and Engineering Support Program (DESP III) contract vehicle administered by Air Force Materiel Command (AFMC). Tailored Logistics Solutions (TLS) Special Operations Equipment (SOE) contact vehicle administered by Defense Logistics Agency (DLA). Intelligence Exploitation and Targeting Systems (IETS) contract vehicle administered by Naval Air Warfare Center Weapons Division (NAWCWD). Consortium for System of Systems Security (SOSSEC) contract vehicle administered by US Army Armament Research, Development and Engineering Center (ARDEC). Customers OUTSIDE the United States For select opportunities, direct commercial contract with Black Diamond Advanced Technology. Black Diamond Advanced Technology’s registered international representative for your geographic region. UK, Europe & Australia: Precision Technic Defence Canada: Rampart Corporation
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ARE YOUR PRODUCTS AVAILABLE FOR CIVILIAN PURCHASE OR JUST TO MILITARY AND GOVERNMENT AGENCIES?The 4-Port Hub product line, 2-Port Hub product line, and all non-ITAR cables and accessories are available to end users. This includes the general public, active and retired military, tactical/law enforcement users, and sports enthusiasts alike. ITAR products are only available for purchase by U.S. military personnel. Power Management products purchased are not available for shipment outside of the United States.
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HOW CAN I CHECK THE STATUS OF MY ORDER?Contact your local BDATech Sales Representative at: sales@bdatech.com
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HOW MUCH DOES SHIPPING COST?Shipping rates vary depending on geographic location.
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WHO DO I CONTACT REGARDING PUBLIC RELATIONS OPPORTUNITIES?Please contact Sales@bdatech.com
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WHAT IS YOUR RETURN POLICY?All returns (including returns for examination or repair under Warranty) require prior authorization from BDATech in the form of a Returned Material Authorization (“RMA”), which may be started by filling the form on our Service & Product Repair page. The RMA number is valid for 7 days from issuance and should be clearly marked on the exterior of the shipping container and all enclosed shipping documents. Products returned without an RMA number may be returned to Buyer freight collect. Unless agreed by BDATECH in writing, all sales are final. For non-Warranty repairs, issuance of an RMA requires a Buyer purchase order (“PO”) covering all charges associated with the required repairs or service. A PO is also required for items under Warranty where Buyer requests an expedited exchange; BDATech will issue a credit against the PO upon receipt of returned items per the RMA instructions. Returned items should be shipped by Buyer freight prepaid and properly boxed to prevent damage in transit. BDATech WILL NOT ACCEPT ANY C.O.D. PARCELS. For Products covered by Warranty, return transportation will be prepaid by BDATECH. For Products not under Warranty or returned with no fault found, return transportation will be charged to Buyer. To begin a Return, visit the Service & Product Repair page and fill out the form to secure a Return Authorization Number. Please note shipping charges may apply on returns and exchanges.
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WHAT IS BDATech’S WARRANTY?Please refer to BDATech's Warranty page for more information.
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HOW DO I GO ABOUT REPLACING A HUB IF IT’S DEFECTIVE?Please contact your local Sales Representative or visit BDATech's Service & Product Repair to submit an Return Merchandise Authorization (RMA).
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